Everything people ask us, answered properly

Breakdowns in Llanelli, Burry Port and the surrounding villages can usually be seen the same or next working day, and Swansea and Carmarthen within a few days. Planned work such as a new boiler or a bathroom is booked to a date that suits you. If you have no heat or hot water, say so when you get in touch and we will prioritise it.

Booking & appointments

No. Quotes for installations, bathrooms and heating work are free, and we give you a written fixed price rather than a rough figure over the phone. Diagnostic visits for a fault are chargeable, because that is engineering time on site — but the call-out is credited against the repair if you go ahead with it.

Booking & appointments

Someone over 18 needs to be there to let us in and to be shown the work at the end, particularly for gas work where we have to demonstrate the appliance is safe. For landlord certificates we are happy to arrange access directly with your tenants.

Booking & appointments

We are based in Swiss Valley, Llanelli, and cover Llanelli, Burry Port, Kidwelly, Cross Hands, Ammanford, Swansea, Gorseinon, Pontarddulais, Carmarthen, Llandeilo and the villages in between. If you are just outside that, ask — we travel further for planned work.

Booking & appointments

A like-for-like combi swap typically starts around £1,850 fitted, a conversion from a system or back boiler to a combi is usually £2,600 to £3,600, and a full system with new pipework and controls goes higher. The honest answer is that the price depends on the boiler, the flue route, the state of the existing pipework and whether you want a filter and controls — which is exactly why we survey before quoting rather than guessing.

Prices & payment

Yes. Installation and bathroom quotes are fixed and written down, including the boiler, materials, labour, removal of the old unit and commissioning. The only thing that changes the price is you changing the scope, or something genuinely hidden turning up behind a wall — and if that happens we stop, explain it and agree the cost with you before carrying on.

Prices & payment

We invoice on completion and accept bank transfer and card. For larger installations we take a deposit to secure the appliance and the date, with the balance due once the system is commissioned and you are happy with it. Every invoice is itemised.

Prices & payment

A straight combi-for-combi swap is normally a single day. Converting from a conventional system with a tank and cylinder to a combi is usually one to two days, because there is more pipework to alter and the loft tanks to remove. We give you a realistic day count with the quote — not an optimistic one.

New boilers

For most homes, boiler size is set by hot water demand rather than by the size of the house: roughly 24 to 27kW for a home with one bathroom, 28 to 32kW with two, and 35kW or more for larger properties with high simultaneous demand. Incoming mains flow rate matters just as much — a big combi on a weak supply performs badly. We measure the flow rate on site before recommending anything.

New boilers

We fit and service all the major brands including Worcester Bosch, Vaillant, Ideal, Baxi and Glow-worm. Rather than push one manufacturer, we match the boiler to your property, your water supply and how long you plan to stay — then register the warranty for you so it is active from day one.

New boilers

As a rule of thumb, if the boiler is under eight years old and the part is available, repair it. If it is over twelve, has needed more than one repair recently, or the part is obsolete, the money is usually better spent on a replacement. We will tell you plainly which side of that line you are on, including when the answer means a smaller job for us.

New boilers

Once a year. Nearly every manufacturer's warranty requires an annual service by a Gas Safe registered engineer, and missing one can invalidate cover on an appliance worth well over a thousand pounds. An annual service also catches the small faults — a sooting burner, a weeping seal, a failing expansion vessel — while they are still cheap.

Servicing & repairs

We check and clean the burner, heat exchanger and condensate trap, test the gas pressure and flow rate, run a flue gas analysis to confirm combustion is within manufacturer tolerance, check all seals and safety devices, verify the expansion vessel charge and system pressure, and check the flue and its terminal position. You get a written record of the readings, which is what your warranty provider will ask for.

Servicing & repairs

Losing pressure means water is leaving the sealed system somewhere. The three usual causes are a leaking radiator valve or pipe joint, a failed expansion vessel, or a passing pressure relief valve discharging outside through the small copper pipe. Topping it up repeatedly hides the problem and introduces fresh oxygenated water, which accelerates corrosion — it is worth finding the actual cause.

Servicing & repairs

Cold at the bottom and warm at the top usually means sludge, which is magnetite built up from internal corrosion. Cold at the top and warm at the bottom is trapped air and just needs bleeding. Sludge is treated with a power flush and prevented from returning by fitting a magnetic filter and dosing the system with inhibitor.

Servicing & repairs

Every 12 months. As a landlord you are legally required under the Gas Safety (Installation and Use) Regulations 1998 to have all gas appliances and flues in the property checked annually by a Gas Safe registered engineer, to give the tenant a copy of the record within 28 days, and to give new tenants a copy at the start of the tenancy. Records must be kept for two years.

Landlords & certificates

Yes. A check carried out in the last two months of the current certificate keeps the original expiry date, so renewing early does not shorten your cycle. That makes it straightforward to line several properties up onto the same month.

Landlords & certificates

No, and this catches a lot of landlords out. A CP12 is a safety check: it confirms the appliance is safe to use right now. A service is maintenance: cleaning, testing and adjusting the appliance to keep it running efficiently and to satisfy the manufacturer's warranty. Many landlords sensibly have both done in the same visit, which we can do.

Landlords & certificates

Yes, if you would like us to. Give us the tenant's contact details and we will arrange a time with them, keep you updated, and send you the certificate as soon as it is issued. For portfolios we can put all your properties on one renewal schedule.

Landlords & certificates

Turn off the water at the internal stopcock — usually under the kitchen sink, in a downstairs cloakroom or near the front door. Then turn off the heating, open the cold taps to drain the system down, and if water is anywhere near lights or sockets, turn the electricity off at the consumer unit. Once it is contained, ring us. Knowing where your stopcock is before you need it is the single most useful thing you can do.

Plumbing & emergencies

In most cases, yes. We trace leaks using pressure testing, thermal imaging and acoustic listening to pinpoint the location before anything is lifted, so the repair is a small targeted opening rather than a wholesale strip-out. Where a leak sits under a solid floor, re-routing the pipe is sometimes cheaper and far less disruptive than chasing it.

Plumbing & emergencies

Poor pressure has three common causes: a partially closed or seized stopcock, a restricted or undersized incoming main, or scale and debris in the outlet itself. It is worth checking the simple things first — try a different tap, and check whether it affects hot only, cold only, or both, because that tells you a lot about where the restriction is.

Plumbing & emergencies

A straightforward family bathroom refit is usually five to eight working days from strip-out to final seal, assuming the layout stays broadly the same. Moving the soil pipe, tanking a wet room or replastering adds time. We give you a day-by-day schedule before we start so you know which days you are without the room.

Bathrooms

Either works. We can supply everything through our merchants, which usually means better prices than retail and one point of responsibility if something arrives damaged. If you would rather choose and buy your own suite, that is completely fine — we will tell you honestly whether what you have picked will work with your water pressure and pipework before you order it.

Bathrooms